Shipping Policy

The customer agrees to our terms of service and all policies stated on our website at the time of purchase/checkout. 

Mad Merchant Games is only shipping to Ontario, Prince Edward Island, Alberta & Newfoundland.

Mad Merchant Games will fulfill orders within 2 business days upon order submission and approval. 

Mad Merchant Games is not liable for Stolen/Misplaced/Lost in Transit orders that have been reported as delivered by our shipping partners. 

Mad Merchant Games is not liable to any damage and minor defects on factory sealed product or packaging material that is not caused by external factors. These damages/defects are completely normal and will not be considered a basis for compensation. 

Mad Merchant Games assumes no responsibility for the loss incurred from an item not properly delivered due to customer inputting the incorrect/incomplete information. 

Mad Merchant Games is not liable for any damages or issues that arise if an order is shipped to a third party; such as a freight forwarder.

Mad Merchant Games is not responsible for any customs, duties, or other taxes incurred during transportation. Mad Merchant Games is also not responsible for any inspections incurred at customs or border service and will not compensate for any parcel that was opened for inspection.

All Clearance items listed online are considered “final sale” and will not be eligible for a refund of any kind once the order has been processed and shipped.